Welcome to Hiferr (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our social media application (the “App”). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve your local community network experience:
a. Information You Provide
- Name and optional display name
- Email address for account verification and communications
- Phone number for one-time passcode verification and security
- Date of birth to ensure eligibility and age verification
- Profile information (username, bio, profile photo)
- Content you create, such as text updates, images, videos, and comments
b. Location Information
- General location: City, suburb, neighborhood, or postal region based on network info or approximate IP.
- Precise location: GPS coordinates if you explicitly grant location permissions on your device, enabling hyper-local updates and neighborhood feeds.
c. Automatically Collected Information
- Device information: Device type, hardware model, operating system version, and unique device identifiers.
- IP address and connection information.
- Usage data: Screens viewed, actions taken, interaction timestamps, and diagnostics.
2. How We Use Your Information
We use your information for core app features and safety:
- Provide, maintain, and personalize the Hiferr local community platform
- Allow you to create, discover, and share local updates and moments
- Deliver neighborhood notifications, alerts, and service updates
- Improve platform performance and develop new community features
- Monitor and prevent fraud, spam, harassment, and abusive behavior
- Enforce our Terms of Service and community safety standards
4. User Content and Visibility
Content you post (text, photos, moments, profile details) may be visible to other users according to your distribution and location settings. Please be mindful of sharing sensitive personal details in public community feeds.
5. Age Restriction (16+)
The App is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
If we become aware that an account has been registered by a minor under 16 years of age, we will immediately take steps to permanently delete the account and associated personal data.
6. Data Retention & Deletion
We retain your personal information for as long as your account remains active, or as needed to provide our services, maintain security, resolve disputes, and comply with legal obligations.
You may request full deletion of your account and personal data at any time either within the App settings or by sending an email to [email protected].
7. Security
We implement industry-standard organizational and technical security measures (including TLS encryption, salted hashing, and firewalls) to safeguard your personal data from unauthorized access, alteration, or disclosure. However, no digital transmission or storage is 100% secure, and we encourage you to protect your credentials.
8. Your Choices and Legal Rights
Depending on your jurisdiction, you have fundamental rights regarding your data, including:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure (Right to be Forgotten): Request permanent deletion of your profile and data.
- Restriction & Objection: Limit or object to certain types of processing.
- Location Controls: Enable or disable precise location permissions anytime in your device settings.
9. Third-Party Links
The App may contain links to external websites or third-party services. We are not responsible for the privacy practices, content, or terms of third-party platforms.
10. Changes to This Policy
We may periodically update this Privacy Policy to reflect platform evolutions or regulatory requirements. We will notify you of material changes by updating the Effective Date on this page or through in-app notifications.
11. Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact our privacy team directly at:
Email: [email protected]
Effective Date: 22/04/2026 • Hiferr Platform